How to Reset

1. Open the server in your client portal: Services → Virtual Data Center → your VDC → select the server
2. In the Server Information section, find the Password field
3. Click the pencil icon (tooltip: Change password) – an input field opens
4. Enter a new password (minimum 6 characters) and click Save

The new password takes effect within a few seconds; the server may briefly reboot to apply it. Use the new password for SSH (Linux), RDP (Windows), or the VNC Console.

Password field icons (left to right):

• Eye – show password
• Copy – copy to clipboard
• Pencil – change password (you enter your own)

Important: Password Shown in the Portal Is Not Live

The password displayed in the client portal is a snapshot of the last value the portal set. It is not read from the server in real time.

What this means:

• If you reset the password through the client portal – the new password is applied both in the portal and inside the OS. They stay in sync.
• If you change the password inside the OS yourself (using passwd on Linux, net user or Computer Management on Windows, or the VNC Console) – the portal has no way to know about this change. The portal will keep showing the previous password, which will no longer work for SSH or RDP.

How to recover if you changed the password inside the OS and forgot it: open the server’s Overview tab in the client portal, click the pencil icon (Change password) in the Password field, enter a new password and click Save. This applies the new password to the OS, restoring synchronization.