Adding a Team Member

On the Team page you have two ways to add someone:

• Invite member (by email) – enter the person’s email and name. They receive an invitation email with a link, set their own password, and confirm. Best when the person joins on their own.
• Add member – you enter the person’s details and set their password yourself. They are active immediately, no confirmation needed. Best when you set up the access on their behalf.

In both cases you choose the member’s permissions during setup (see “Permissions” below).

The contact details (or email) and the permissions are on one page and saved together – you fill in who the member is and what they can access, then save once. To change a member later, open Edit member from the team list – the same single page with their details and permissions.

Accepting an Invitation

The invitation email contains a link. When the invited person opens it:

• If they already have a Fiberax account – they log in and immediately see an “invites you to their account” screen with Accept / Reject buttons. Click Accept – done.
• If they don’t have an account yet – they click Sign up, register, and are taken straight to the same Accept / Reject screen. Click Accept – done.

Until the person clicks Accept, the invitation stays in a Pending state on your Team page. If an invite is stuck as Pending, the person most likely hasn’t finished logging in or registering through the link yet.

Permissions

Permissions are set on three levels: quick presets, account-wide permissions, and per-service permissions.

Quick presets – buttons that fill in a typical role in one click, as a starting point you can fine-tune afterwards:

• None – clear all permissions.
• Full Privileges – grant everything.
• Accounting – a billing-focused set.
• Technical Staff – a set focused on managing services.

After a preset, adjust individual checkboxes under “Fine-tune permissions”.

Account-wide permissions

These apply to the whole account. Grouped into Billing, Support, and Other.

Billing:

Support:

Other:

The Manage Teams permission lets the member invite other people into your account – hand it out carefully.

Per-service permissions

Each of your services has its own set of permissions, expanded separately. The base checkboxes apply to any service:

View basic details is the base – if it is not checked, the member won’t see the service in their list at all. Check it first to give any access to a service.

Server permissions (Virtual Data Center)

For a Virtual Data Center service, extra checkboxes control the server operations a member may perform:

A typical set for “let a colleague manage the servers in this project”: View basic details + Power management + Console + whichever operations they need (Rebuild / Backups / Snapshots and so on).

Important – permissions apply to the whole Virtual Data Center, not to a single server. One Virtual Data Center holds several servers, and a permission grants that operation for all servers inside that data center. You cannot limit access to one specific server. If you need to give access to just one server, place it in its own Virtual Data Center – you can order several data centers on one account (for different projects or teams) and create the server there. Permissions on a data center that contains a single server then effectively apply to that server only.

Team Name

You can give your team a name – for example “ACME Team” – on the Team page. It is a free-form label and does not require registering as an organization or entering any legal details.

Once set, members see this name when they switch into your account: in the account picker and in the bar shown at the top while they work in your account (“You are working in the account of ACME Team“), instead of a personal name or client number. It helps a member recognize which account they are working in.

Working With Multiple Accounts

If an invited person already owns services of their own, those are not lost. After accepting an invitation they have access to two accounts: their own and the one they were invited to.

Right after accepting, the member is placed in the inviter’s account and sees only the shared services. To reach their own, switch accounts: click the account name / icon in the top-right corner of the portal, then Switch customer account in the menu. It opens a page listing every account they can access – pick the one they need.

Members can switch back and forth at any time; their own services always remain available under this switcher.

If you set a Team Name (see above), members see that name – instead of a personal name – both in the account picker and in the bar shown while they work in your account.